The Barriers

Communication

The barriers in communication are numerous and include:

  • Language barriers where help from a translator is needed
  • Information given to patients with regards to their disease is not always explained in a way that the patient can understand, or in their home language (patient information sheets can be provided)
  • Telephonic contact between the hospital and patient are troublesome, as patients have difficulty getting back to the health care provider when a call has been missed

“ I appreciated having a student looking after me while I was in the hospital. It was comforting to have someone with me when going for all my tests and waiting in the queues, and they have time to explain my disease to me in more detail” 

“I struggled to understand the details of my management in the hospital. The doctors could not explain it in a way that I could understand”

“The results of my melanoma were only given to me a month after all the tests were done. I wish this could have been communicated to me earlier, even by a phonecall”  

’I also think communication is a barrier, as English is not her first language, and I cannot communicate in her mother tongue. It took me a while to get my question across in a manner which she understood enough to answer my question. This is an important point to consider as it makes me wonder, do patients completely understand what medical procedures they sign consent for? And do we as medical practitioners take the time to ensure that they do completely understand before signing the consent form?’’